Privacy Policy

1. Information We Collect

When you use our enquiry or contact forms, we collect your name, email address, phone number, business name and the message you send. If you subscribe to our newsletter, we store your email address. Our website also uses analytics cookies, described below.

2. How We Use Your Information

We use the information solely to respond to enquiries, discuss which product fits your business, send proposals when requested, deliver the newsletter you asked for, and improve our services.

3. Cookies & Analytics

We use analytics and session-insight tools - including Microsoft Clarity and, where enabled, Google Analytics - to understand how visitors use our website (pages viewed, clicks, scrolling and anonymised session recordings) so we can improve it. These tools set cookies and collect usage data; they do not see the content of the forms you submit to us. See Microsoft's privacy statement for how Clarity handles data: https://privacy.microsoft.com/en-us/privacystatement. You can block or delete these cookies in your browser settings at any time; doing so will not affect our contact or newsletter forms.

4. Data Sharing

We do not sell, trade or rent your personal information. Data may be shared only with trusted service providers (such as our email delivery provider and the analytics providers named above) to the extent necessary to operate the site.

5. Data Security

We implement industry-standard security measures. Data transmitted through our forms is encrypted in transit. No method of transmission or storage is completely secure.

6. Data Retention

We retain enquiry information only as long as necessary to serve you and keep our records. Newsletter subscriptions are kept until you unsubscribe. You may request deletion at any time.

7. Your Rights

You have the right to access, correct or delete your personal data, and to withdraw consent at any time. Every newsletter email includes a one-click unsubscribe link.

8. Third-Party Links

Our website links to external sites, including our own products and affiliate partners. We are not responsible for the privacy practices of those sites.

9. Changes to This Policy

We may update this policy from time to time. Changes are posted here with an updated date.

10. Contact Us

Questions? Email us at hello@suratisoftwaresolution.com.